Graytek's 24/7/365 Support - Here When You Need Us

Experience Uninterrupted Smart Living with Graytek's 24/7/365 Support

In today’s connected world, seamless smart home performance isn’t just expected — it’s essential. That’s why Graytek offers 24/7/365 technical support across Vancouver, West Vancouver, North Vancouver and surrounding areas to all our service plan clients. No matter the time of day, our expert support team is here to keep your system running smoothly and your lifestyle uninterrupted.

Whether you're streaming a movie in your dedicated home theatre, adjusting lighting for a dinner party, or relying on a secure network for a critical video call — if something goes wrong, we’re here to make it right. Our response times are fast, our support is knowledgeable, and our team is committed to excellence.

SEE ALSO: Explore Graytek Support Plans

Get Support Anytime — Day or Night

When something goes wrong, you don’t want to wait until business hours to get help. With Graytek, you won’t have to. Our service team is standing by 24/7/365, ready to resolve your issue — fast. Support is available by phone, text, email, and live chat, ensuring that you can always reach us in the way that suits you best.

Remote Support That Delivers Results

Most issues can be resolved without anyone setting foot in your home. Our remote diagnostic tools allow us to securely access your system, identify problems, and fix them in real time — often before you even realize there’s a problem. This means minimal disruption and maximum peace of mind.

Support Plans That Fit Your Needs

From essential remote help to full-service proactive care, Graytek offers a range of support plans to match your lifestyle and the complexity of your system. Clients who select our Priority Plus plan also receive a yearly on-site technology review — a perfect opportunity to stay current and identify system upgrade opportunities.

Learn more about support plans here.

The Graytek Difference

Because our systems are designed, documented, and installed in-house, our support team isn’t guessing. They’re working from a deep understanding of your specific system — making troubleshooting faster, more accurate, and less disruptive. We take support seriously because we take your experience seriously.

Ready to experience the confidence of 24/7/365 support? Existing clients can reach us by phone at (604) 529-1034 (Option 2), by text at (604) 245-3019, by email at support@graytek.ca, or through live chat at chat.graytek.ca.

If you're not yet a Graytek client, but you're ready for a better standard of support, we invite you to start the conversation today.