Graytek Ongoing Client Support

Technology support you can count on. Technology systems can sometimes experience disruptions but with Graytek we have you covered with remote system support and smart home monitoring options to meet the needs of all our customers in and around Vancouver.

Optional Support Plans

Our 24/7/365 Remote Support Plans

Remote support and proactive monitoring designed to help you when you need it – anytime day or night – our Remote Support Team is always available for our customers in Vancouver, BC and surrounding areas. i i

  • Remote Essentials: $39/month
  • Remote Plus: $69/month
  • Priority Plus: $149/month

Standard Support Option

Don’t need help 24/7?

Our team is always available to support your technology needs on an on-demand basis during regular business hours. i

  • Remote Email and Text Support are billed at $150 hourly with no after-hours support.
  • On-site service is $225 for the first hour and $150 every hour thereafter.
  • Hourly rates are subject to change without prior notice.

Optional Support Plans


RECOMMENDED

Remote Essentials

$39
per month

24/7 email, text and online chat remote support
Discount service rates 
  • $210 first hour - $140/hr additional ($225 first - $150 additional regular)

System Management Tool and Remote App
  • We will install and configure a system management device allowing for remote repair of many common issues
  • You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience

Reactive Remote Repair
  • Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

Remote Plus

$69
per month

24/7 phone, email, text and online chat support
Discount service rates 
  • $210 first hour - $140/hr additional ($225 first - $150 additional regular)

System Management Tool and Remote App
  • We will install and configure a system management device allowing for remote repair of many common issues
  • You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience

Reactive Remote Repair
  • Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call

Proactive Monitoring
  • We’ll proactively monitor your technology system and troubleshoot potential many issues before they arise.

Priority Plus

$149
per month

24/7 phone, email, text and online chat remote support
App Control
  • Enables you to fix many of the common issues that technology systems experience

Discount service rates 
  • $180 first hour - $120/hr additional ($225 first - $150 additional regular)

System Management Tool and Remote App
  • We will install and configure a system management device allowing for remote repair of many common issues
  • You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience

Reactive Remote Repair
  • Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call

Proactive Monitoring
  • We’ll proactively monitor your technology system and troubleshoot potential many issues before they arise.

Priority Service
  • We’ll prioritize you to the front on the queue.

Annual On-Site Health Check
  • We’ll come out annually to review your system and offer suggestions keeping to current and operating to its full potential/li>

Remote Essentials

$39/month
24/7 Email, Text and Chat Support
App Control
Discounted Service Call Rates
Reactive Remote Repair

Remote Plus

$69/month
24/7 Email, Text and Chat Support
App Control
Discounted Service Call Rates
Reactive Remote Repair
24/7 Phone Support
Proactive Monitoring

Priority Plus

$149/month
24/7 Email, Text and Chat Support
App Control
Discounted Service Call Rates
Reactive Remote Repair
24/7 Phone Support
Proactive Monitoring
Priority Service
Annual On-Site Tech Review
24/7 Email, Text and Chat Support
App Control
Discounted Service Call Rates
Reactive Remote Repair
24/7 Phone Support
Proactive Monitoring
Priority Service
Annual On-Site Tech Review

Remote Essentials

$39/month








Remote Plus

$69/month








Priority Plus

$149/month








Standard Support Option


To schedule a standard support appointment please contact us at the following (Standard Support team is available Monday to Friday 8am - 4:30pm – excluding all holidays)

  • 604.529.1034 Option 1
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Web Chat – http://chat.graytek.ca
  • Text – 604.245.3019

Contact Support

Feel free to reach out to us with any questions or inquiries.

Phone Support

(604) 529-1034 Option 2

Text Support

Text: (604) 245-3019

Email Support

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graytek

116 - 250 Schoolhouse Street
Coquitlam, BC
V3K 6V7
(604) 529-1034
This email address is being protected from spambots. You need JavaScript enabled to view it.

For Service and Support
Phone: (604) 529-1034 Option 2
Text: (604) 245-3019
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Chat: http://chat.graytek.ca


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