Graytek Ongoing Client Support
Technology support you can count on. Technology systems can sometimes experience disruptions but with Graytek we have you covered with remote system support and smart home monitoring options to meet the needs of all our customers in and around Vancouver.
Optional Remote Support Plans
Our 24/7/365 Remote Support Plans
Remote support and proactive monitoring designed to help you when you need it – anytime day or night – our Tier 1 Remote Support Team is always available for our customers in Vancouver, BC and surrounding areas. i i
- Remote Essentials: $59/month
- Remote Plus: $129/month
- Priority Plus: $229/month
Standard Support Option
Don’t need help 24/7?
Our Tier 2 team is always available to support your technology needs on an on-demand basis during regular business hours. i
- Tier 2 Support is available during regular business hours
- TIer 2 On-site service is $255 for the first hour and $170 every hour thereafter.
- Hourly rates are subject to change without prior notice.
Optional Remote Support Plans
RECOMMENDED
Remote Essentials
$59
per month
Unlimited Tier 1 Remote Support
Unlimited Tier 1 Remote Support
- 24/7/365 - email, text and online chat
Discounted Tier 2 Service Rates
System Management Tool and Remote App
Reactive Remote Repair
Cloud Managed Network Services
Discounted Tier 2 Service Rates
- $225 first hour on-site - $150/hr additional (Save $20/hr)
- Tier 2 Remote billed in 30-minute increments
- All Tier 2 Support is available during regular business hours
System Management Tool and Remote App
- We will install and configure a system management device allowing for remote repair of many common issues
- You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience
Reactive Remote Repair
- Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a Tier 2 service call
Cloud Managed Network Services
- Your network is professionally managed and hosted on our cloud controller providing daily backups of your configuration, access for remote support and timely security updates
Remote Plus
$129
per month
Discounted Tier 2 Service Rates
System Management Tool and Remote App
Reactive Remote Repair
Proactive Monitoring
Cloud Managed Network Services
Unlimited Tier 1 Remote Support
- 24/7/365 - phone, email, text and online chat
Discounted Tier 2 Service Rates
- $210 first hour on-site - $140/hr additional (Save $30/hr)
- Tier 2 Remote billed in 15-minute increments
- All Tier 2 Support is available during regular business hours
System Management Tool and Remote App
- We will install and configure a system management device allowing for remote repair of many common issues
- You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience
Reactive Remote Repair
- Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a Tier 2 service call
Proactive Monitoring
- We’ll proactively monitor your technology system and troubleshoot many potential issues before they arise.
Cloud Managed Network Services
- Your network is professionally managed and hosted on our cloud controller providing daily backups of your configuration, access for remote support and timely security updates
Priority Plus
$229
per month
Discounted Tier 2 Service Rates
System Management Tool and Remote App
Reactive Remote Repair
Proactive Monitoring
Priority Service
Cloud Managed Network Services
Unlimited Tier 1 Remote Support
- 24/7/365 - Phone, email, text and online chat
Discounted Tier 2 Service Rates
- $195 first hour on-site - $130/hr additional (Save $40/hr)
- Tier 2 Remote billed in 10-minute increments
- All Tier 2 Support is available during regular business hours
System Management Tool and Remote App
- We will install and configure a system management device allowing for remote repair of many common issues
- You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience
Reactive Remote Repair
- Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a Tier 2 service call
Proactive Monitoring
- We’ll proactively monitor your technology system and troubleshoot many potential issues before they arise.
Priority Service
- We’ll prioritize you to the front of the queue whenever you require Tier 2 support
Cloud Managed Network Services
- Your network is professionally managed and hosted on our cloud controller providing daily backups of your configuration, access for remote support and timely security updates
Remote Essentials
$59/month
24/7 Email, Text and Chat Support
App Control
Discounted Service Call Rates
Reactive Remote Repair
App Control
Discounted Service Call Rates
Reactive Remote Repair
Remote Plus
$89/month
24/7 Email, Text and Chat Support
App Control
Discounted Service Call Rates
Reactive Remote Repair
24/7 Phone Support
Proactive Monitoring
App Control
Discounted Service Call Rates
Reactive Remote Repair
24/7 Phone Support
Proactive Monitoring
Priority Plus
$169/month
24/7 Email, Text and Chat Support
App Control
Discounted Service Call Rates
Reactive Remote Repair
24/7 Phone Support
Proactive Monitoring
Priority Service
Annual On-Site Tech Review
App Control
Discounted Service Call Rates
Reactive Remote Repair
24/7 Phone Support
Proactive Monitoring
Priority Service
Annual On-Site Tech Review
Standard Support Option
To schedule a standard support appointment please contact us at the following (Standard Support team is available Monday to Friday 8am - 4:30pm – excluding all holidays)
- 604.529.1034 Option 1
This email address is being protected from spambots. You need JavaScript enabled to view it. - Web Chat – http://chat.graytek.ca
- Text – 604.245.3019
Contact Support
Feel free to reach out to us with any questions or inquiries.
Phone Support
(604) 529-1034 Option 2
Text Support
Text: (604) 245-3019
