The right team, tools, and process your smart home needs every day
People, Process and Software - Consistent Care For Your Smart Home, Every Day
A luxury smart home should feel effortless. That level of reliability does not happen by accident. It takes a trained team, proven processes, and the right software platform watching over your system. Across Vancouver, West Vancouver, North Vancouver, Whistler, and the wider Metro Vancouver region, Graytek provides professional support 24/7/365 so your home stays smooth, secure, and ready for every moment.
Why support matters long after installation
Smart homes are living systems. Updates, integrations, and new devices appear constantly. Without active care, performance drifts and reliability suffers.
Problems rarely wait for business hours. You need fast help by phone, text, email, or live chat, plus remote diagnostics that often fix issues before a site visit is needed.
Documentation shortens every service call. When drawings, programming notes, and network maps are current, troubleshooting is faster and less disruptive.
SEE ALSO: Service, Support, and Repairs
The team behind your system
Trained and certified. Every technician follows our Graytek Training Academy (https://graytek.ca/about-us/gta) track with hands on labs and regular recertification so we maintain consistent standards across projects.
CEDIA certified. Our team holds CEDIA certifications across multiple disciplines of residential technology, which supports best practices in design, networking, audio video, and integration.
Licensed and insured. Graytek is a licensed electrical contractor for low voltage in BC, Technical Safety BC Licence LEL0087052. We are also a licensed Alarm Company in BC, Security Licence B570. These credentials help ensure compliant installations and professional service for monitored systems across the region.
Network experts. We design and manage enterprise grade residential networks so audio, video, automation, and security all run on a stable, secure foundation in your home.
Alarm qualified. Our team follows alarm system best practices and compliant procedures so monitored systems are installed, tested, and supported to the standard your home deserves.
Software. Process. People. The Graytek support model
Software. Our support runs on a formal ticketing system. Every request is logged, triaged, and tracked through resolution, with clear time stamps and technician notes. This ensures you receive the same experience every time you contact us.
Process. From Discovery to Design, Execution, and Service, our documented lifecycle sets expectations and keeps information flowing. That includes response targets, escalation paths, and post resolution follow up so nothing is missed.
People. A dedicated service desk and field team know your home’s exact design and documentation, which means they are never guessing when you need them most.
SEE ALSO: Wi‑Fi and Networking
24/7/365 response you can count on
Always on. Day or night, weekends and holidays, our support team is available 24/7/365 with multiple ways to reach us, including phone, text, email, and live chat. Most issues are resolved remotely, which reduces downtime and keeps life moving.
Proactive care. Periodic reviews catch weak Wi‑Fi coverage, ageing hardware, or devices due for updates so small problems do not become big ones. Our goal is simple. Keep your system reliable without disrupting the look and feel of your home.
SEE ALSO: Security and Smart Security
Real world examples
Movie night rescue. A failed app update is rolled back remotely and your theatre is back before the popcorn cools.
Smooth arrivals. A gate intercom stops ringing your phone. Support adjusts network rules, tests entry systems, and you keep hosting.
Seamless upgrades. You add an outdoor audio zone. We extend Wi‑Fi coverage, update documentation, and tune the system so it feels native to the home.
What to expect with Graytek
Clear next steps. You always know where you are in the lifecycle and what happens next. We respond quickly and follow through with clear writing and transparent updates.
Design first recommendations. We protect the home’s architecture and interior design while keeping technology current and reliable across Metro Vancouver, the Fraser Valley, and the Sea to Sky Corridor.
When you subscribe to the blog, we will send you an e-mail when there are new updates on the site so you wouldn't miss them.
